Refund Policy

1. Overview

At RocketLog, we want you to be completely satisfied with our service. This refund policy outlines the circumstances under which we offer refunds for our subscription services.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for first-time subscribers to our Pro and Premium plans. If you are not satisfied with our service, you may request a full refund within 7 days of your initial subscription purchase.

To qualify for this guarantee:

• It must be your first subscription to RocketLog
• You must request the refund within 7 days of purchase
• You must contact us at aditya88raj88@gmail.com

3. Subscription Renewals

Subscription renewals (monthly or yearly) are generally non-refundable. However, we understand that circumstances can change. If you forget to cancel before renewal and contact us within 48 hours of the renewal charge, we will review your request on a case-by-case basis.

4. Service Interruptions

If our service experiences significant downtime or technical issues that prevent you from using key features for an extended period, we may offer a prorated refund or service credit at our discretion.

5. Cancellation Process

You can cancel your subscription at any time:

• Go to your Account Settings
• Click "Manage Subscription"
• Select "Cancel Subscription"
• Follow the prompts to confirm

When you cancel, you will retain access to paid features until the end of your current billing period. No refund will be provided for the remaining time in your billing cycle unless you qualify under our 7-day money-back guarantee.

6. Refund Processing Time

Approved refunds are processed within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.

7. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Account termination due to Terms of Service violations
• Partial month refunds (except for the 7-day money-back guarantee)
• Change of mind after the 7-day guarantee period
• Unused subscription time (you pay for access, not usage)
• Trading losses or poor trading performance
• Downgrade from Premium to Pro or Pro to Free (no credit is provided)

8. Annual Subscriptions

Annual (yearly) subscriptions are eligible for the 7-day money-back guarantee. After the 7-day period, annual subscriptions are non-refundable. However, you can cancel at any time to prevent future renewals.

9. Free Trial and Free Tier

Our Free tier does not require payment and is not subject to refunds. We encourage you to use the Free tier to evaluate our service before upgrading to a paid plan.

10. How to Request a Refund

To request a refund, please:

1. Email us at aditya88raj88@gmail.com
2. Include "Refund Request" in the subject line
3. Provide your account email and reason for the refund
4. Include your order/transaction ID if available

We will respond to your request within 2-3 business days.

11. Dispute Resolution

If you have a dispute regarding a charge or refund, please contact us first before initiating a chargeback with your payment provider. We are committed to resolving issues fairly and quickly. Chargebacks without prior communication may result in account suspension.

12. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the service after changes constitutes acceptance of the new policy.

13. Contact Us

If you have questions about our refund policy or need assistance:

Email: aditya88raj88@gmail.com
Discord: Join our community